# I have tried to make a payment, but it has not gone through. Why is this?

This could refer to any of the following:

- Blocked, paused or declined transaction
- Payment not received in the desired time-scale
- Transaction not recognised

Please make sure you have sufficient funds on your account to cover the transaction fee. If none of the above relates to your issue, please reach out to us at hello@Goldfortx.com or read our article on blocked transactions. We are always happy to assist you.

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